Public Offer

1. Definitions and General Provisions

1.1. Site means the officesupply.tj web resource, including all of its pages and language versions. 1.2. Seller means the person specified in the section “Seller’s Details and Contacts” who sells goods via the Site. 1.3. Buyer means a legally capable individual aged 18 or over, an individual entrepreneur, or a legal entity that has sent a Request on the Site. 1.4. Request means the Buyer’s inquiry to purchase goods, stating their quantity and the delivery address, sent via the Site. A Request does not constitute acceptance of the Offer and is not binding on the parties. 1.5. Order means a Request for which the Seller has stated prices and which the Buyer has confirmed, selecting a payment method. Each Request is assigned a number in the format OS-XXXX, which is retained by the Order. 1.6. Personal Account means the section of the Site available to the Buyer after registration, which displays Requests and Orders, their statuses, and documents. 1.7. Invoice means a document issued by the Seller for payment of an Order by bank transfer. 1.8. This Offer is a public offer within the meaning of the Civil Code of the Republic of Tajikistan. The relations between the parties are governed by the legislation of the Republic of Tajikistan and, with respect to Buyers who are individuals purchasing goods for personal, family, and other needs not related to business activities, also by consumer protection legislation. 1.9. Acceptance of the Offer is the Buyer’s confirmation, in the Personal Account, of an Order at the prices stated by the Seller (clicking the confirmation button with the selected payment method). From that moment, the sale and purchase agreement is deemed concluded. 1.10. The Seller may amend the terms of the Offer. A new version takes effect upon its publication on the Site. An Order is governed by the version in force at the time the Order was confirmed.

2. Subject of the Agreement

2.1. The Seller undertakes to transfer into the ownership of the Buyer goods (stationery, office paper, consumables, office supplies, and other goods presented in the Site catalog), and the Buyer undertakes to accept and pay for them on the terms of the Offer. 2.2. The name, quantity, and price of the goods are set out in the Order and, in the case of payment by Invoice, also in the Invoice. 2.3. Descriptions, specifications, and images of goods on the Site are provided for information purposes. The manufacturer may change the appearance, packaging, or contents of a product without notifying the Seller; this does not constitute a defect of the goods provided that their consumer properties have not deteriorated.

3. Request and Order Confirmation

3.1. Only a registered user of the Site may send a Request. The registration procedure is set out in the User Agreement. 3.2. To submit a Request, the Buyer adds goods to the cart, specifies the delivery address (on the map or manually) and, if necessary, a comment. The payment method is not selected at this stage. A Request may include both goods with a price and goods marked “Price on request”. 3.3. A single Request may contain no more than 100 line items and no more than 100,000 units of any one line item. For larger purchases, the Buyer may contact the Seller using the contact details provided on the Site. 3.4. Upon receiving a Request, the Seller checks the availability of the goods and states the price of each line item and the total amount. If a product is out of stock, the Seller informs the Buyer and may offer a replacement. The Buyer is notified that the prices are ready by email and also via Telegram or WhatsApp if the Buyer has connected these channels. 3.5. The Buyer reviews the prices and the total amount in the Personal Account, selects a payment method, and confirms the Order. The Buyer may choose not to confirm the Request — in that case, no agreement is concluded and the parties incur no obligations. 3.6. Statuses are displayed in the Personal Account: “Request — awaiting prices”, “Prices ready”, “Created”, “Processing”, “Shipped”, “Delivered”, or “Cancelled”. 3.7. After the Order is confirmed, the Seller may contact the Buyer to clarify the delivery details. If, after confirmation, a product turns out to be out of stock, the Seller notifies the Buyer and, by agreement with the Buyer, replaces the product or cancels the Order in whole or in part; funds paid for goods not delivered are refunded in accordance with Section 8. 3.8. The Buyer may cancel a confirmed Order before it is handed over for delivery by notifying the Seller via the contact details provided on the Site and stating the Order number. Cancellation of the Order in the system is performed by the Seller.

4. Prices

4.1. Prices of goods are stated in the national currency of the Republic of Tajikistan — somoni (TJS). 4.2. Prices in the Site catalog are for information purposes only. For goods marked “Price on request”, the price is determined by the Seller when processing the Request. The Seller states the final price of each line item and the total amount in the Request before the Buyer confirms it. 4.3. Goods may have a retail price and a wholesale price. The wholesale price applies if the number of units of the product in the Order is not less than the wholesale threshold stated on the product page. 4.4. Prices are final and include all taxes paid by the Seller in accordance with the tax legislation of the Republic of Tajikistan. The delivery charge, if any, is not included in the price of the goods and is communicated to the Buyer in accordance with Section 6. 4.5. The price is fixed at the time the Buyer confirms the Order and does not change thereafter. The Seller may change prices on the Site at any time; this does not affect Orders already confirmed.

5. Payment

5.1. The Buyer selects the payment method when confirming the Order in the Personal Account. The following methods are available (the specific list is displayed upon confirmation): — payment by Invoice — bank transfer to the Seller’s settlement account; — payment on delivery — in cash at the time the goods are handed over to the Buyer. 5.2. Online payment by bank card or e-wallet is not currently accepted on the Site. The Seller does not request or store the Buyer’s bank card details. The Seller will announce the introduction of online payment by amending the Offer. 5.3. Payment by Invoice. The Invoice is generated after the Order is confirmed and is available for download in PDF format in the Personal Account. The Invoice is valid for 7 (seven) calendar days. During the Invoice validity period, the Seller reserves the goods and holds the price. If payment is not received on time, the Seller may cancel the Order. The payment reference must state the Invoice or Order number. The payment obligation is deemed fulfilled when the funds are credited to the Seller’s settlement account. Fees charged by the payer’s bank are borne by the Buyer. Goods under an Order paid by Invoice are handed over after payment is received, unless otherwise agreed by the parties. 5.4. Payment on delivery. The Buyer pays the full cost of the Order, including the delivery charge (if any), at the time the goods are handed over by the courier or upon self-pickup. The Seller issues a document confirming payment. 5.5. A Buyer that is a legal entity or an individual entrepreneur receives a delivery note (waybill) together with the goods. Other accounting documents are provided at the Buyer’s request in accordance with the legislation of the Republic of Tajikistan.

6. Delivery

6.1. The Seller delivers goods throughout the Republic of Tajikistan from its warehouse in Dushanbe. Estimated delivery times: within Dushanbe — on the day the Order is confirmed or on the next business day; to other localities — as a rule, 2–4 business days via partner delivery services. The exact delivery time is agreed upon confirmation of the Order. 6.2. Delivery within Dushanbe is free of charge regardless of the Order amount. The charge for delivery to other localities depends on the address, weight, and volume of the Order and is communicated to the Buyer upon confirmation of the Order, before the goods are handed over. Self-pickup from the Seller’s warehouse is free of charge during business hours after notification that the Order is ready. 6.3. The Buyer must specify the exact address and ensure that the goods are received. If the goods could not be handed over through the Buyer’s fault (absence of the recipient, incorrect address), redelivery may be charged. 6.4. Delivery times may be extended due to circumstances beyond the Seller’s control (weather conditions, traffic restrictions, carrier delays). The Seller shall notify the Buyer of any such delays.

7. Acceptance of Goods and Transfer of Title

7.1. Upon receipt, the Buyer (or its representative) checks the quantity, assortment, and completeness of the goods and the integrity of the packaging, and signs the delivery note (waybill) or other transfer document. A representative of a legal entity must be authorized to receive the goods. 7.2. Any discrepancies in quantity or assortment and any visible damage must be reported upon acceptance by noting them in the transfer document. Claims regarding such defects not reported upon acceptance may be rejected, except in cases established by law. 7.3. Title to the goods and the risk of their accidental loss or damage pass to the Buyer upon delivery of the goods.

8. Return and Exchange of Goods

8.1. Goods of proper quality. A Buyer who is an individual may, within 14 days from the date of receipt, exchange or return goods of proper quality if they have not been used and their presentable condition, consumer properties, packaging, labels, and proof of purchase have been preserved. Goods listed in the consumer protection legislation of the Republic of Tajikistan are not subject to return or exchange. For Buyers that are legal entities or individual entrepreneurs, the return of goods of proper quality is possible by agreement with the Seller. 8.2. Goods of improper quality. If defects are discovered, the Buyer may, at its option, demand replacement of the goods, a proportionate price reduction, free elimination of the defects, or a refund of the amount paid, in the manner and within the time limits established by the legislation of the Republic of Tajikistan. 8.3. To return or exchange goods, the Buyer sends the Seller a request stating the Order number, the product, and the reason. The Seller arranges for the goods to be received and inspected. 8.4. Funds are refunded within 10 days from the date the Seller accepts the returned goods (or decides to make the refund): for payment by Invoice — to the bank account from which the payment was made; for cash payment — in cash or by transfer to a bank account specified by the Buyer. The cost of returning goods of proper quality to the Seller is borne by the Buyer.

9. Liability

9.1. The parties are liable for non-performance or improper performance of their obligations in accordance with the legislation of the Republic of Tajikistan. 9.2. The Seller is not liable for the inability to fulfil an Order caused by inaccurate or incomplete data provided by the Buyer. 9.3. The parties are released from liability for non-performance of obligations caused by force majeure circumstances (natural disasters, military operations, decisions of public authorities, widespread communication and power outages) for the duration of such circumstances. 9.4. For Buyers that are legal entities or individual entrepreneurs, the Seller’s liability under an Order is limited to the value of the relevant Order, and lost profits are not recoverable. This limitation does not apply to Buyers who are consumers to the extent that it contradicts consumer protection legislation.

10. Personal Data

10.1. The Seller processes the Buyer’s personal data required for the performance of the agreement (name, contact details, delivery address, company details) in accordance with the Privacy Policy published on the Site and the legislation of the Republic of Tajikistan on personal data protection. 10.2. By sending a Request, the Buyer confirms that it is entitled to provide the Seller with the data of the recipient of the goods if the recipient is another person.

11. Dispute Resolution

11.1. Disputes shall be resolved through negotiations. A claim shall be sent to the Seller in writing or by email, stating the Order number. The Seller shall consider the claim within 10 business days, unless a different period is established by law. 11.2. If a dispute is not settled through the claim procedure, it shall be referred to a court in accordance with the legislation of the Republic of Tajikistan: a dispute with a legal entity or an individual entrepreneur — to the economic court at the Seller’s location; a dispute with a consumer — to the court determined in accordance with consumer protection legislation.

12. Final Provisions

12.1. The Offer is valid indefinitely from the moment of its publication on the Site until it is withdrawn by the Seller. 12.2. The User Agreement and the Privacy Policy published on the Site form an integral part of the agreement. 12.3. The Offer is published in Russian, Tajik, and English. The English version is provided for reference only. In the event of any discrepancy between the texts, the Russian text shall prevail. 12.4. If any provision of the Offer is held invalid, this shall not affect the validity of the remaining provisions.

13. Seller’s Details and Contacts

Website

officesupply.tj

Email

info@officesupply.tj

Phone

+992 90 055 8856