Goods can be returned or exchanged. The terms for private buyers are established by law; for companies, the return of goods of proper quality is agreed separately.
Private buyers may return or exchange goods of proper quality within 14 days from the date of receipt. For companies and individual entrepreneurs — by agreement with the manager.
The goods must be unused, with their presentable condition, packaging, labels, and proof of purchase preserved. Goods that are not subject to return or exchange by law are not accepted.
If the goods turn out to be defective, you may demand a replacement, a price reduction, free repair of the defect, or a refund. Note any visible damage or missing items on the delivery note (waybill) upon receipt.
Write to us or call us, stating the order number, the product, and the reason. We will agree how to collect or receive the goods and will inspect them.
Within 10 days after we receive the goods: for payment by invoice — to the bank account from which the payment was made; for cash payment — in cash or by transfer to your account.
Goods of proper quality are returned at the buyer’s expense. We collect defective goods at our own expense.